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Custom Mail Templates

A guide to customizing email templates in FlowAgent.

When to Use​

Use this page when you want to change the content or appearance of system emails (e.g., invites, notifications).

How It Works​

  • Email templates are configured in the mail object in your site settings.
  • You can customize titles, text, subject lines, and preview text for different email types.

Usage Example (JSON)​

{
  "mail": {
    "organisation": {
      "invite": {
        "title": "Customer portal invitation",
        "text": "Please login using the button below",
        "subjectLine": "Your customer portal login",
        "previewText": "Open this mail to access the customer portal"
      }
    },
    "default": {
      "invite": {
        "title": "User invitation",
        "text": "Please login using the button below",
        "subjectLine": "Your user invitation",
        "previewText": "Open this mail to access the site"
      }
    }
  }
}

Tips​

  • Use replaceables (e.g., [user.name]) to personalize emails.
  • Test your templates before sending to users.

For more on dynamic content, see the Replaceables documentation.